Terms: The website https://www.elcuetodeloscollado.com/ and all its material belong to the company Apartamentos El Cueto de los Collado, with registered office at Villanueva de Pria, s/n, 33591, Llanes Council, (Asturias, Spain).
Contact numbers: +34 985 410 449 / +34 649 837 593
E-mail: elcuetodeloscollado@yahoo.es
OBJECT
Apartamentos El Cueto de los Collado, (hereinafter the provider), responsible for the website, https://www.elcuetodeloscollado.com/ makes this document available to users with the intention of complying with the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), as well as informing all users of the website about the conditions of use thereof.
Any person accessing this website assumes the role of user and undertakes to strictly observe and comply with the provisions contained herein, as well as any other applicable legal provisions.
The provider reserves the right to modify any type of information that may appear on the website, without any obligation to notify or inform users of such obligations. Publication on the provider’s website is deemed sufficient.
RESPONSIBILITY
The provider disclaims any liability arising from the information published on its website, provided that this information has been manipulated or entered by a third party other than the provider.
From this website, you may be redirected to content on third-party sites. Since the provider cannot always control the content posted by third parties on its site, it assumes no responsibility for such content. In any case, the provider declares that it will immediately remove any content that may violate national or international legislation, morality, or public order, and will immediately remove the redirection to said website and notify the competent authorities of the content in question.
The provider is not responsible for the information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks, or any other means that allow third parties to publish content independently on the provider’s website. However, in compliance with the provisions of Articles 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities, and security forces, actively collaborating in the removal or, where appropriate, blocking of all content that may affect or violate national or international legislation, third-party rights, or morality and public order. If the user believes that there is any content on the website that could be classified as such, please notify the website administrator immediately.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, designs, logos, text, and/or graphics, are the property of the Provider or, where applicable, are expressly licensed or authorized by the authors.
Regardless of the intended purpose, the total or partial reproduction, use, exploitation, distribution, and marketing of these rights always requires prior written authorization from the Provider. Any use not previously authorized by the Provider will be considered a serious breach of the author’s intellectual or industrial property rights.
The Provider recognizes the corresponding industrial and intellectual property rights in favor of their owners. Their mere mention or appearance on the website does not imply the existence of any rights or responsibility on the part of the Provider over them, nor does it imply endorsement, sponsorship, or recommendation by the Provider.
APPLICABLE LAW AND JURISDICTION
This website is subject to Spanish law and in the event of any litigation or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Villanueva de Pria, s/n, Concejo de Llanes (Asturias, Spain). This clause of express submission to the courts of Llanes will not apply to disputes with users of the website who, according to current legislation, have the status of consumers, in which case both parties will be subject to the jurisdiction of the Courts and Tribunals of the consumer’s residence. Likewise, in these cases, the provider and the user may submit their disputes to the arbitration provided for in the legislation on arbitration and defense of consumers and users, and to the extrajudicial dispute resolution procedures established by means of codes of conduct or other self-regulation instruments.
En caso de no estar de acuerdo con los servicios contratados y ser un cliente perteneciente a la Unión Europea, excepto español, podrá dirigirse al siguiente enlace para formular la reclamación oportuna: http://ec.europa.eu/consumers/odr/
GENERAL TERMS AND CONDITIONS
Identity of the parties:
On the one hand, the provider of the goods or services contracted by Apartamentos El Cueto de los Collado, with registered office in Villanueva de Pria, s/n, 33591, Concejo de Llanes, (Asturias, Spain), with customer service telephone numbers +34 985 410 449 / +34 649 837 593 and contact email elcuetodeloscollado@yahoo.es and on the other hand,
Any user who accesses the website https://www.elcuetodeloscollado.com/
By contracting the services marketed by Apartamentos El Cueto de los Collado (hereinafter, the services or the service), you agree to be bound by these current general conditions. Users must have carefully read these conditions before contracting the services.
General information:
https://www.elcuetodeloscollado.com/ is a platform that organizes and manages accommodation reservations to offer users an alternative way to spend their free time.
Below is the contractual document that will govern the contracting of services for the same through the website owned by Apartamentos El Cueto de los Collado.
Acceptance of this document implies that the user:
- You have read, understood, and comprehend the information set forth herein.
- You are a person with sufficient legal capacity to contract the services listed on the website.
- You assume all obligations set forth herein.
These conditions will have an indefinite validity period and will be applicable to all reservations made through the website https://www.elcuetodeloscollado.com/
The provider reserves the right to unilaterally modify these conditions, without affecting any promotions booked prior to the modification.
Reservations will be valid exclusively for users who have fully accepted the general and specific terms and conditions of sale. Without this acceptance, the reservation process cannot be completed.
The specific conditions of sale vary depending on the reservation service.
The user must carefully read the specific conditions of the selected service before proceeding with the purchase. The specific conditions will be found in the respective accommodations; these prevail over the general reservation conditions. The purchase process will be carried out in Spanish and English, although we will gradually expand the language options.
BOOKING CONDITIONS:
El Cueto de los Collado will request a first payment as a deposit to confirm the booking of a 30% over the total amount. Thus, the owner agrees to confirm your reservation as soon as possible after receipt of payment of the corresponding deposit calculated on the above mentioned percentage of 30% of the total.
Cancellations: The amount of compensation will be calculated by applying the following percentages to the advance payment required. 25% if the cancellation is made more than 60 days in advance. 50% if the cancellation is made 60 days or less and 31 or more than 31 and 100% when done with 30 or less days in advance.
Purpose of the contract:
The purpose of this document is to regulate the contractual relationship to proceed with the requested reservation and to carry out an offer of personalized services between the provider and the user at the moment in which the latter accepts the corresponding box during the online process. The contractual relationship to proceed with the requested reservation entails the delivery, in exchange for a specific price and publicly displayed through the website, of a specific product or service.
Reservation procedure / how to buy:
Anyone with Internet access can make the reservation or purchase.
The steps in the purchasing process are visible throughout the entire process. The procedure for booking through the Website is as follows:
a) First on the main page, select the dates of stay, the number of guests, then the different property options available will appear and you can select the rate and package that best suits your needs.
b) Once you’ve selected the number of packages you want to reserve, the final price will be displayed. (In some cases, you may be able to select additional services that will have an additional cost, which you’ll see next to the reservation price.)
By clicking on the reserve button, a form will appear for you to enter both personal data relating to the reservation, as well as the bank card used as a guarantee for the reservation. You will have a blank space to make any observations you consider appropriate. Once completed, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).
Please carefully review the details of the reservation or service you choose to learn about the specific conditions before making your reservation.
d) Verify the reservation details by clicking the “Confirm Reservation” button. Clicking this button will confirm the reservation.
f) You will receive a booking confirmation email with your booking details. This document confirms that your booking was successful and serves as proof of any claim. If you do not receive this email, please check your spam or junk mail account, as it may have been detected as spam. If it is not found there, please let us know as soon as possible so we can resolve the problem.
h) Once this is received and provided we confirm that all the information is correct, we will proceed to process your reservation.
i) After formalizing the reservation, the client is requested to review the content of the same in order to identify possible material errors in the data entry; to process its correction, you can call us at the customer service telephone number +34 985 410 449 / +34 649 837 593 or via email elcuetodeloscollado@yahoo.es informing us of the reservation’s identification details.
If for any reason the reservation cannot be made, the amount paid will be refunded directly using the same payment method used by the customer.
The provider assumes no liability when the reservation is not made as a result of the data provided by the user being false, inaccurate or incomplete.
Without prejudice to the foregoing, we will take the measures required of a diligent merchant so that the reservation can be made within the agreed time.
In providing our service, although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. We are also not responsible for errors (such as obvious and typographical errors), interruptions (due to (temporary and/or partial) server outages or repairs, updates and maintenance of our platform or other reasons).
Once the reservation has been made, if a modification is required, the user must contact customer service at +34 985 410 449 / +34 649 837 593 or at the contact email elcuetodeloscollado@yahoo.es. Depending on the type of modification made, it may entail an extra price.
Damage to accommodations. User responsibilities.
If you are deemed to be the cause of damage to an accommodation or any personal or material property in an accommodation, we will charge you using the payment method used to make the reservation.
Before making your reservation and during your stay, you should take into account the following considerations:
- Observe the safety, coexistence, and hygiene rules established by management for the proper use of the establishment.
- Respect the rules of use and internal regulations of tourist establishments, as well as comply with the specific regulations and rules of the places visited and the tourist activities.
- Respect the establishment, its facilities, and its installations. Pay for the contracted services upon presentation of the invoice at the establishment itself or under the agreed conditions. Filing a claim under no circumstances exempts you from payment obligations.
- Respect the cultural and environmental surroundings.
- Observe the usual rules of social coexistence and respect for the people, institutions, and customs of the places.
- Respect the dignity of those working in the tourism industry.
PAYMENT METHOD
a) Payment/reservation by credit/debit card: You can conveniently pay with your credit card or reserve the service, where we will use your card as a reservation guarantee. (This depends on the type of rate selected and the rest of the reservation conditions.)